Frequently Asked Questions
Everything you need to know about your UPPAbaby experience.
What is your standard shipping policy for gear and accessories?
We offer free ground shipping on all orders over $50 within the contiguous United States. Orders are typically processed within 1-2 business days, and delivery usually takes 3-7 business days depending on your location.
How do I initiate a return for my purchase?
If you are not satisfied with your purchase, you can return unused items in their original packaging within 30 days of receipt. Please visit our online Returns Portal to generate a prepaid shipping label.
Does my UPPAbaby product come with a warranty?
Yes, we offer a limited 2-year warranty on all strollers and car seats. You can extend this warranty to 3 years by registering your product on our website within three months of purchase.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer flexible payment options through Affirm and digital wallets like Apple Pay and Google Pay.
How can I track my order status?
Once your order ships, you will receive an email confirmation with a tracking number. You can also log into your account on our website to view real-time updates on your shipment.
Are your fabrics and materials safe for my child?
Absolutely. All UPPAbaby fabrics are tested to meet stringent safety standards. Our materials are free from harmful chemicals, and we use high-quality, breathable textiles to ensure both comfort and durability.